There are times when a compliance manager wishes that he or she could just pick up the telephone and talk with a regulator about a particular consumer compliance issue.
The Federal Deposit Insurance Corporation’s Kansas City Regional Office, Division of Supervision and Consumer Protection, along with the FDIC’s Office of the Ombudsman, may be contacted toll-free. FDIC staff is available for both banks and consumers who may have questions or concerns regarding compliance with consumer protection laws and regulations.
The toll-free number is 1-877-275-3342, available 8:00 a.m. to 5:00 p.m. Central time.